Philip Maltin, who was discussing the ways of spotting liars at the Society for Human Resource Management’s Skill Monitoring Conference & Exposition, began by explaining how we can misread some signs when trying to spot liars in the workplace.
According to Maltin, if someone folds her arms, fails to look you in the eye, and keeps massaging the back of their neck depicting nervousness and stress, it’s not mandatory that they are lying. Maltin feels that body movement of a person is just one of many cues that help us to understand whether that individual is a liar. According to him, an individual might appear worried even when he is looking to tell the truth; that’s because he might believe that people would start judging him after knowing the truth.
Maltin, who is currently a partner with the LA firm Raines Feldman LLP, protects organizations in cases involving employment insurance claims. His other endeavors include helping civil legal delegates in honing deposition skills and teaching district attorneys effective trial strategies. Maltin said that he has met many detectives, police officers, and prosecutors who have the habit of doubting supposed lawbreakers assuming that they have committed a crime. HR experts, who are expected to follow employee management best practices, are also often found to possess a similar tendency.
Maltin played an audio, in which a policeman was heard interrogating ex US Senator Larry Craig hurriedly after the latter was arrested in 2007 for performing vulgar acts at an airport restroom meant for men. Instead of examining Craig carefully and calmly while adhering to the facts, the law enforcement officer maintained an argumentative, accusatory, and confrontational behavior. This, according to Maltin, allowed the policeman to gather little information from the ex senator.
Maltin affirms that people won’t reveal themselves to you just because you are the boss or the head of HR. You will get desired results only upon asking flexible questions, hearing all answers carefully, and staying on track.
Here are a few tips to suss out the truth…
Study well before questioning
Before you question someone suspected of inappropriate behavior or wrongdoing, you must investigate thoroughly. The investigation process might require you to go through the person’s emails, computer history, account details etc. Video monitoring may also be needed. Maltin believes that it’s important to know your witnesses, suspect, and the questioning techniques you will be using beforehand.
Examine your suspect, but always play nice
You must know that accusatory and aggressive interrogation might make your suspect uncommunicative. This might even cause false admissions, which should never be the way to go. You should be irresistible when interrogating. The only way you can gather information is by making the accused individual talk with you. For that, you will have to get along well with the person. Allow the person narrate his story. This will provide you with the weirdest facts. Instead of asking directly about the misdeed you feel the person has committed, you should shoot an open-ended question towards him. For instance, you should begin by asking a simple question like, “How’s life treating you?” and then move your investigation forward based the responses you get.
Evaluate the suspect’s responses
Once your suspect finishes telling his tale, you should assess it. According to Maltin, phonies tend to share tales that are mostly illogical. The details provided by them are filled with uncertainty and discrepancies. He added that liars often use simple constructions for sounding incoherent. They also have a tendency of evading straight enquiries by altering the topic. Sincere individuals, on the other hand, tend to give lots of understandable details in a coherent order. Their narrations are always significantly more meaningful and interactive in nature.
You should question yourself
It’s true that it’s extremely important that you suspect one or more individuals based on the investigation carried out by you and in-depth evaluation of the responses you receive from your suspect or suspects. However, while suspecting someone else, you must also move a step back for locating loop holes in your own thoughts.
Maltin stated that anxiety might also be an indicator of sincerity. He added that feelings would never be able to tell you what factors are responsible for causing them. It’s impossible to know what has made a person mad or nervous or worried. As a result, an individual who primarily counts on his or her intuitions would not be a good lie detector.
Protect yourself from mistakes
We are constantly on the lookout for great information about employee management best practices and how to manage your business risks. Dealing with employees can be tricky. There are a number of EPLI concerns that can impact insurance risk.
The best strategy is to be sure you have an EPLI policy in place if you have employees. If you are curious about EPLI or If you want to review your current EPLI risk, be sure to reach out to us.